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General Terms and Conditions

Updated.

commercial companies Psychologist Toth s.r.o.
with registered office Slatina nad Zdobnicí 200, 517 56
Identification number: 09028340
registered in the Commercial Register kept at the Regional Court in Hradec Králové, Section C, Insert 45522 for the sale of goods through an on-line shop located at the Internet address www.se-edu.eu

1. Introductory provisions

  1. These terms and conditions (hereinafter referred to as "Terms and Conditions") of the Company Psychologist Toth s.r.o., with registered office Slatina nad Zdobnicí 200, 517 56, identification number: 09028340, registered in the Commercial Register kept by at the Regional Court in Hradec Králové, Section C , Insert 45522 (hereinafter referred to as the "Seller"), shall be modified in accordance with the provisions of Section 1751(1) of Act No. 89/2012 Coll, Civil Code, as amended (hereinafter referred to as the "Civil Code"), the mutual rights and obligations of the parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the "Purchase Contract") concluded between the Seller and another natural or legal person (hereinafter referred to as the "Buyer") through the Seller's online store. The online shop is operated by the Seller on a website located at the following internet address www.se-edu.eu (hereinafter referred to as the "Website"), through the interface of the Website (hereinafter referred to as the "Web Shop Interface").
  2. The Seller may change or supplement the wording of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions. If the Terms and Conditions are modified, they will be valid as of the date of publication on the Website.
  3. The Terms and Conditions are drawn up in Czech and English. In the event of any conflict between the Czech and English versions, the Czech version shall prevail. 

2. Conclusion of the purchase contract

  1. All presentation of goods placed in the web interface of the shop is informative and the seller is not obliged to conclude a purchase contract regarding these goods. Section 1732(2) of the Civil Code shall not apply.
  2. The web interface of the shop contains information about the goods, including the prices of individual goods. The prices of goods are inclusive of value added tax and all related charges. The prices of the goods remain valid for as long as they are displayed in the web interface of the shop. This provision does not limit the seller's ability to conclude a purchase contract on individually agreed terms.
  3. The Seller reserves the right to approve or disapprove the Buyer's registration based on an assessment of the Buyer's qualifications (e.g. completed Somatic Experiencing® training or at least the 1st year of training). The Buyer will be notified of the approval or disapproval of registration by email to the Buyer's email address. The purchase contract can only be concluded after the seller has approved the registration.
  4. To order goods, the buyer fills in the order form in the web interface of the shop. The order form contains in particular information about:
    1. ordered goods (the ordered goods are "inserted" by the buyer into the electronic shopping cart of the web interface of the store),
    2. the method of payment of the purchase price of the goods, details of the required method of delivery of the ordered goods and
    3. information on the costs associated with the delivery of the goods (hereinafter collectively referred to as the "Order").
  5. Before sending the order to the Seller, the Buyer is allowed to check and change the data that the Buyer has entered into the order, including with regard to the Buyer's ability to detect and correct errors arising from the data entered into the order. The Buyer shall send the order to the Seller by clicking on the "Complete Order" button. The data provided in the order is considered correct by the Seller. The Seller shall confirm receipt of the order to the Buyer immediately upon receipt by e-mail to the Buyer's e-mail address specified in the user account or in the order (hereinafter referred to as the "Buyer's e-mail address").
  6. The contractual relationship between the Seller and the Buyer is established by the delivery of the acceptance of the order (acceptance), which is sent by the Seller to the Buyer by electronic mail to the Buyer's electronic mail address.
  7. The buyer agrees to the use of remote communication means in concluding the purchase contract. The costs incurred by the Buyer in using distance communication in connection with the conclusion of the Purchase Contract (internet connection costs, telephone call costs) shall be borne by the Buyer, without any difference from the basic rate.

3. Price of goods and payment terms

  1. The price of the goods and any costs associated with the delivery of the goods under the Purchase Contract may be paid by the Buyer to the Seller in the following ways:
    • cashless transfer in CZK to the seller's account Psycholog Toth s.r.o no. 2301784418/2010, registered with the company Fio banka, a.s.; or by wire transfer in EUR to the seller's account Psycholog Toth s.r.o no. 2502299611 / 2010, IBAN CZ20 2010 0000 0025 0229 9611, SWIFT/BIC FIOBCZPPXXX, held at company Fio banka, a.s. (hereinafter referred to as the "Seller's account");
    • cashless through a payment system GP Web Pay;
  2. In case of non-cash payment, the buyer is obliged to pay the purchase price of the goods together with the variable symbol of the payment. In the case of non-cash payment, the Buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller's account.
  3. The Seller shall issue a tax document - an invoice to the Buyer in respect of payments made under the Purchase Agreement. 
  4. Seller not is not subject to value added tax. The Seller shall issue a tax document - invoice to the Buyer after payment of the price of the goods and send it in electronic form to the Buyer's electronic address.

4. Refund and withdrawal

  1. The customer can withdraw from the contract 7 days before the implementation of the purchased service. If the customer wants to withdraw between 7 days and the completion of the service, he can only withdraw if he finds a replacement for himself. If the subscriber does not find a replacement for himself, his payment will be forfeited in full. 
  2. The customer has the right to request a refund in case of dissatisfaction with the purchased product. The customer can request a refund within 30 days from the date of purchase.
  3. To request a refund, you must write an email to ondra@se-edu.eu requesting a refund.
  4. The Provider undertakes to make the reimbursement as soon as possible, but no later than 30 days after receipt of the request for reimbursement.
  5. The refunded payment will be made by bank transfer, unless otherwise agreed.
  6. In the event of cancellation of the educational event for reasons attributable to the organizer, participants will be refunded the full amount paid. The organizer will make every effort to find and offer a new date for the event.

5. Delivery of goods

  1. Product delivery method: you will use the login details you created during registration to log in to the members section. All content is made available in the members' section, which you log into on the web interface using your login credentials.
  2. Delivery timeA: Digital content is delivered immediately after the member account has been activated. A member can log in to the member's area using the credentials they created when they registered to get instant access to the content. The new webinar recording is present on the site within 7 days of the webinar.
  3. Product delivery method: you will use the login details you created during registration to log in to the members section. All content is made available in the member's section, which you log into on the web interface using your login credentials. Due to the nature of the product, there are no shipping costs as this is digital content available online.
  4. Content controlA: Upon delivery of the product, please check the functionality and availability of the content as soon as possible (within 30 days of delivery). If you find any shortcomings, defects or technical problems, please contact us as soon as possible so that we can make corrections.
  5. Functionality requirementsA: For digital content to be fully functional, you must have the hardware and software to open and work with PDF files and use a web browser to access online content.
  6. The Buyer is not entitled to distribute the purchased content to other natural and legal persons.
  7. Access data is intended solely for the personal use of the registered user and may not be shared.

6. Rights from defective performance

  1. The Seller shall be liable to the Buyer that the goods are free from defects upon receipt. In particular, the seller is liable to the buyer that at the time the buyer took delivery of the goods:
    1. the goods have the characteristics agreed between the parties and, in the absence of agreement, have the characteristics described by the seller or manufacturer or expected by the buyer in view of the nature of the goods and on the basis of the advertising carried out by them,
    2. the goods correspond in quality or workmanship to the agreed sample or specimen, if the quality or workmanship was determined according to the agreed sample or specimen,
  2. The buyer claims the rights from defective performance from the seller at the e-mail contact ondra@se-edu.eu.

7. Other rights and obligations of the parties

  1. The buyer acquires ownership of the goods by paying the full purchase price of the goods.
  2. Consumer complaints are handled by the Seller via an electronic address ondra@se-edu.eu. The Seller shall send information on the handling of the Buyer's complaint to the Buyer's electronic address.
  3. Mediation will be used to resolve consumer disputes arising from the purchase contract out of court. The choice of the mediator will be made by agreement of both parties.
  4. The European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: https://www.evropskyspotrebitel.cz is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).
  5. The Seller is entitled to sell goods on the basis of a trade licence. Trade control is carried out within the scope of its competence by the competent trade office. Supervision of the protection of personal data is exercised by the Office for Personal Data Protection. The Czech Trade Inspection Authority supervises, among other things, compliance with Act No 634/1992 Coll., on Consumer Protection, as amended.
  6. The purchaser hereby assumes the risk of a change of circumstances within the meaning of Section 1765(2) of the Civil Code.

8. Privacy Policy

  1. The Seller fulfils its information obligation towards the Buyer within the meaning of Article 13 of Regulation (EC) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as the "GDPR") relating to the processing of the Buyer's personal data for the purposes of the performance of the Purchase Contract, for the purposes of the negotiations of this Contract and for the purposes of the performance of the Seller's public law obligations by means of a separate document.

9. Sending commercial communications and storing cookies

  1. The buyer agrees to the sending of newsletter - information related to the goods, services or business of the Seller to the Buyer's electronic address and further agrees to the Seller sending commercial communications to the Buyer's electronic address. The Seller fulfils its information obligation towards the Buyer within the meaning of Article 13 of the GDPR related to the processing of the Buyer's personal data for the purpose of sending commercial communications by means of a special document - Privacy Policy.
  2. The buyer agrees to the storage of cookies on his/her computer. In the event that the purchase can be made on the website and the seller's obligations under the purchase contract can be fulfilled without storing cookies on the buyer's computer, the buyer may withdraw his consent according to the previous sentence at any time.

10. Final provisions

  1. If the relationship established by the contract of sale contains an international (foreign) element, the parties agree that the relationship shall shall be governed by Czech law.
  2. By choosing the law according to Article 11.1 of the Terms and Conditions, the consumer is not deprived of the protection afforded by the provisions of the legal order which cannot be derogated from contractually and which would otherwise apply in the absence of a choice of law according to Article 6(1) of Regulation (EC) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I).
  3. If any provision of the Terms and Conditions is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.
  4. The Purchase Contract including the Terms and Conditions is archived by the Seller in electronic form and is also sent to the Buyer.
  5. Seller's contact details: delivery address Karolíny Světlé 18, Olomouc, ,779 00, e-mail address ondra@se-edu.eu.

V Olomouc on 1. 7. 2025